Industrial Visit to Mayfair Resort, Spa and Casino, Gangtok

Industrial Visit to Mayfair Resort, Spa and Casino, Gangtok.

The 2nd year MBA students of SRM University, Sikkim, visited the Mayfair Spa, Resort, and Casino, Gangtok on 28th October 2017. The objective of the visit is to learn about the quality practices in the service industry with specific reference to a star hotel.

The students visited the hotel on 28th October 2017 at 11 am.  Mr. Debendra Roy, HR Manager introduced the management and the majestic chain of hotels in India and guided by a management trainee to visit the entire property. They visited the entire resort and observed the different functioning style of different departments. Students were also exposed to the standard operating procedure and process.

Initially, students visited the NON-OPERATIONAL areas like KITCHEN (Continental, Chinese, Oriental, North Indian, Banquet, Halwai/ Desserts, Baking, and Confectionary). The Executive Chef, Mr. Niranjan explained the layout and the process.They have also visited the ‘LIVE KITCHEN’, DRY STORAGE and  COLD STORAGE, LAUNDRY, STORE, IDS software system, HOUSEKEEPING, MAINTENANCE, and the ACCOUNTS DEPARTMENT.

Later they visited the OPERATIONAL areas like RESTAURANTS (Orchid, Rumtek lounge, Tongba bar and the Jungle café), and LODGING (Deluxe room, Family room, Premium Villa and the Royal Villa).

Students witnessed the hospitality in the Rumtek lounge and interacted with the GM and the Management Trainee. Overall the industrial visit was an exciting, knowledge booster and a refreshing experience and a very important practical exposure of the service industry.

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